Gorgias can automate, but can they really resolve?
We integrate deeply with your Shopify stack and actually understand your products and policies so your AI agent handles support like your best rep would. That means issues get solved, not just responded to.
At least 30% resolution in days, not weeks
Sales and support handled together
80% ticket resolution vs. 60% ticket automation
.png)
Gorgias provides a great human agent experience but automation alone isn’t enough
An AI that sends a tracking link when a customer asks about their order status is not solving a question, thats automating. Understanding the question behind the question is what needed to resolve questions. Thats what we do for you.
We integrate sales and support
By understanding images, your AI agent can instantly process product photos, return claims, and visual complaints just like your agents would. That means faster resolutions, fewer manual tickets, and smoother sales experiences. Gorgias can’t do that.
Integrates with your stack
Instantly connect Engaige with the tools you rely on. No migrations, no messy webhooks: just connect, click, and let the AI work inside your existing setup.
Within just 1 week you reach 30% automation. Not weeks.
Flip the switch and Engaige starts resolving real tickets before your coffee is even brewed. You decide what stays human and your AI agent handles, while with Gorgias, you won't reap what you sow.
Week 1: 30% automation
Train your AI agent to truly represent your brand. It learns your products, collections, and FAQs to give accurate and helpful responses. Support that feels human, fast, and unmistakably you.
Week 4: 50% automation
Use our templated ecommerce policies and tailor these to your specific workflows to go beyond sending that tracking link that your customer has already checked.
Week 8: 80% automation
Understand what your customers inquire about. Use these insights to provide feedback and continuously improve your automation.
Resolving 50% of 120,000 yearly customer questions with Otrium
