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Customer support success stories

See how companies like yours use Engaige's AI customer service automation platform to provide high-quality service for the most complex queries.

How MR MARVIS scaled customer service with AI while keeping product advice personal

“Within the AI we can see the reasoning, and how it comes to a response. That shows us where information is missing or unclear, and helps us improve our workflow.”
Coreijn Damen, Automation and Knowledge Specialist
+50% of AI-handled support conversations resolved

Over half of conversations the AI engages in are fully resolved without human intervention.

Faster response times with personal product advice

Customers receive quick, accurate product guidance while human agents focus on complex questions.

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How Otrium scaled support by automating 65% of its 120,000 customer queries

"Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way."
Tessa van der Lof, Head of Operations
65% of tickets resolved instantly with AI

Otrium’s AI agent resolves half of all support queries on its own, freeing up the team to focus on complex cases.

Faster support and higher customer satisfaction

With Engaige, Otrium offers 24/7 instant support, reducing response times and improving customer satisfaction.

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How HelloPrint used Engaige to scale customer service with 72% fewer agents

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Reduced customer service team size by 72%

AI-powered automation technology helped HelloPrint reduce its team from 100 to 28 agents without compromising quality or CSAT.

Improved time-to-first-reponse by 90%

By automating routine customer inquiries, HelloPrint customers were able to receive instant answers even outside of office hours.

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How Mixam scaled customer service with Engaige’s AI automation platform

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50% of chats completely automated

Human agents now handle 2,000 chats per month instead of 4,000.

Human agents are 2x as efficient

The AI's detailed handover notes made human agents 2x more efficient in resolving customer issues.

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Increase in store conversion by 30% and resolve support up to 80%

Meet your AI agent