Guided onboarding
70% end to end resolution
No unexpected answers
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Most AI only handle the basics, leaving your team to clean up the complex tickets. They lack the depth to truly take over. You get to 40% automation if you are lucky.
From WISMO to complex refunds and subscriptions. We give you the control to automate 70% of your tickets while acting exactly like your best agent.
Engaige uses your policies, documents, and systems to reason and take actions exactly the way your best agent would. Returns, refunds, exchanges, subscriptions... You can see every step it takes and why.
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In one easy click, Engaige will be connected to your ecosystem so it can take all the actions like a human agent does. At scale, 24/7 and free of unexpected or embarrassing answers.
Before anything goes live, you decide how Engaige should respond with simple instructions. Use the playground to test real-world scenarios and adjust responses until they meet your standards.
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Autonomous agents are the real deal. But before you go into scale mode, exercise your power of control and determine if you are satisfied with the answer in actual customer conversations.
Once your AI agent meets your standards, turn on full autonomy per question type, one by one. Start small, prove it works, and gradually build up toward an 70% resolution rate.
Every conversation is recorded so you can spot where the AI performs well, where it needs guidance and improve it step by step without guesswork.
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We handle every step with care so the switch feels effortless, even if it takes time. Your data stays safe, your workflows stay intact, and you always know what’s happening next.
Engaige handles the questions and issues your team deals with every day using your rules, your systems, and your way of working.
Seamlessly connect with the tools you use and automate actions. From refunds to tracking updates, without leaving your workspace.
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From chat to email to social, we meet your customers in their world and deliver answers that feel human.
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Different brands, shared challenges. Discover how Engaige resolves your support tickets without human intervention.
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