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Fully AI-based solution trained on your company's data, designed to supercharge your Customer Support team, autonomously resolve tickets, and deliver instant support to your customers.
We are Engaige, the leading automation platform for complex customer service cases. We reduce costs and increase customer happiness and retention for midsize and larger companies who are serious about customer experience.
Agent Assist lives within your contact center, seamlessly integrating into your agents' workflow, designed to supercharge your Customer Support team
Automatically solve your most complex Customer Service questions, reducing costs by up to 60%
Automatically solve your most complex Customer Service questions, reducing costs by up to 80%
Uncover insights from support interactions. Maximise cost savings and boost customer happiness.
Automatically solve your most complex
Customer Service questions, reducing costs by up to 80%
Automatically solve your most complex Customer Service
questions, reducing costs by up to 80%
By autonomously resolving our tickets, Engaige has enabled us to significantly reduce our Time to Resolution and improve our CSAT, which are our most important KPIs. Additionally, this has empowered our agents to concentrate on high-value tickets rather than repetitive ones.
Engaige is our go-to partner to automate and continuously improve Customer Service for our clients. They allow us to be much more efficient than other BPOs while maintaining high CSAT and keeping our backlogs small. I would highly recommend working with Engaige.
Automatically solve your most complex
Customer Service questions, reducing costs by up to 80%
Increase your revenue by giving instant, 24/7, personalised advise and support in your customer journey.
Supercharge your agents by recommending a solution or by surfacing the right content so they can efficiently resolve tickets.
Automatically perform refunds, start investigations with carriers, or resend missing items based on your business logic.
Meet Engaige, a fully AI-based solution trained on your company's data.
Automatically tag your conversations and route them to the right agent.
Identify trending tickets, see ticket volumes and instantly understand what is causing those tickets.
Automatically solve your most complex Customer Service questions, reducing costs by up to 80%
