Built for
stores that have at least 1000+ monthly tickets
Meet the AI that acts like your best CX agent.
Engaige takes all the actions you want and leaves embarrassing answers out of the conversation. Take your control back over AI and resolve up to 70% of questions.
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Guided onboarding
70% end to end resolution
No unexpected answers
These brands took control back over their AI
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The questions an average AI solves
Most AI only handle the basics, leaving your team to clean up the complex tickets. They lack the depth to truly take over. You get to 40% automation if you are lucky.
This lamp I bought 2 weeks ago just short-circuited and scorched my bedside table. I need to file a formal safety report.
Complaints
I have a nut allergy and very sensitive skin. Which of your moisturizers are 100% safe for me to use tonight?
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Product advice
Do you sell white t-shirts? If so, where can i find those?
Product advice
I’m going on vacation for 3 weeks. Can you pause my next two subscription boxes and resume them on Sept 12th?
Subscriptions
What product can my 2 year old cat use? She is a very picky eater!
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Product advice
Where is my order? (replying with a tracking link)...
WISMO
I'd like to return these pants as they don't feel comfortable. How can i return it?
Returns & Refunds
Support questions are coming from all sides Your want them handled on auto-pilot, without losing your brand’s human touch.
The questions we solve for you
From complex WISMO's to complex refunds and subscriptions questions. We give you the control to resolve 70% of your tickets while acting exactly like your best agent.
This lamp I bought 2 weeks ago just short-circuited and scorched my bedside table. I need to file a formal safety report.
Complaints
I have a nut allergy and very sensitive skin. Which of your moisturizers are 100% safe for me to use tonight?
Product advice
I need a white t-shirt that isn't see-through and fits a tall, athletic build. Which of your current styles has this?
Product advice
I’m going on vacation for 3 weeks. Can you pause my next two subscription boxes and resume them on Sept 12th?
Subscriptions
I bought these boots last week and the heel snapped. Can you send a replacement to my work address instead of my home?
Returns & Refunds
My tracking has been stuck at the regional hub for 14 days without an update?
WISMO
I'd like to return these pants as they don't feel comfortable. How can i return it?
Returns & Refunds
Support questions are coming from all sides Your want them handled on auto-pilot, without losing your brand’s human touch.
The questions an average AI solves
Most AI only handle the basics, leaving your team to clean up the complex tickets. They lack the depth to truly take over. You get to 40% automation if you are lucky.
Where is my order? (replying with a tracking link)...
Wismo
I'd like to return these pants as they don't feel comfortable. How can i return it?
Returns & Refunds
What product can my 2 year old cat use? She is a very picky eater!
Product advice
Do you sell white t-shirt? If so, where can i find those?
Product advice
This lamp I bought 2 weeks ago just short-circuited and scorched my bedside table. I need to file a formal safety report.
Complaints
I’m going on vacation for 3 weeks. Can you pause my next two subscription boxes and resume them on Sept 12th?
Subscription
I have a nut allergy and very sensitive skin. Which of your moisturizers are 100% safe for me to use tonight?
Product advice
The questions we solve for you
From WISMO to complex refunds and subscriptions. We give you the control to automate 70% of your tickets while acting exactly like your best agent.
My tracking has been stuck at the regional hub for 14 days without an update?
WISMO
I'd like to return these pants as they don't feel comfortable. How can i return it?
Returns & Refunds
I bought these boots last week and the heel snapped. Can you send a replacement to my work address instead of my home?
Returns & Refunds
I need a white t-shirt that isn't see-through and fits a tall, athletic build. Which of your current styles has this?
Product advice
This lamp I bought 2 weeks ago just short-circuited and scorched my bedside table. I need to file a formal safety report.
Complaints
I’m going on vacation for 3 weeks. Can you pause my next two subscription boxes and resume them on Sept 12th?
Subscriptions
I have a nut allergy and very sensitive skin. Which of your moisturizers are 100% safe for me to use tonight?
Product advice
AI support, trained on how you work
Engaige uses your policies, documents, and systems to reason and take actions exactly the way your best agent would. Returns, refunds, exchanges, subscriptions... You can see every step it takes and why.
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AI Agent Reasoning
Searching for context...
Figuring out the procedure for canceling an order at Dore & Rose. I found 2 Policies and 8 Documents to help me.
Reasoning...
Looks like the customer wants to cancel an order.
Reasoning...
Customer wants to cancel order 34781.
Policy Cancel Order seem the most helpful in this situation. Based on Dore and Rose’s preferences I will:
Retrieve the order details for the order number 34781 to check its status and determine if it can be cancelled.
Policy Cancel Order seem the most helpful in this situation. Based on Dore and Rose’s preferences I will:
Retrieve the order details for the order number 34781 to check its status and determine if it can be cancelled.
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AI Action: Look up order details
See details
Reasoning...
The product is ordered 2 days ago, which is within the 30 days return policy timeframe, therefore the order can be cancelled.
Reasoning...
Looks like i now have to cancel the actual order in Shopify.
AI Action: Cancel Order 34781
See details
Reasoning...
The Policy Order tells me to inform the customer that the order has been cancelled.
Connect your store in one click
In one easy click, Engaige will be connected to your ecosystem so it can take all the actions like a human agent does. At scale, 24/7 and free of unexpected or embarrassing answers.
Engaige responds the way you want. Period.
Before anything goes live, you decide how Engaige should respond with simple instructions. Use the playground to test real-world scenarios and adjust responses until they meet your standards.
Wismo
Test and refine how the AI answers order status and delivery questions, ensuring accuracy and consistency at scale.
Complaints
Review and shape AI responses for sensitive situations, focusing on empathy, de-escalation, and brand-safe language.
Return
Guide customers through the return process, including eligibility, timelines, and next steps, while keeping responses clear and reassuring.
Product advice
Guide the AI to recommend the right products by aligning responses with customer needs and brand positioning.
Refund
Validate refund-related answers to clearly explain eligibility, timelines, and next steps without creating confusion.
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Wismo
Test and refine how the AI answers order status and delivery questions, ensuring accuracy and consistency at scale.
Complaints
Review and shape AI responses for sensitive situations, focusing on empathy, de-escalation, and brand-safe language.
Return
Guide customers through the return process, including eligibility, timelines, and next steps, while keeping responses clear and reassuring.
Product advice
Guide the AI to recommend the right products by aligning responses with customer needs and brand positioning.
Refund
Validate refund-related answers to clearly explain eligibility, timelines, and next steps without creating confusion.
Every autonomous agent starts here
Autonomous agents are the real deal. But before you go into scale mode, exercise your power of control and determine if you are satisfied with the answer in actual customer conversations.
WISMO - Where Is My Order
Customer
Hi, my order was shipped 4 days ago but I still haven’t received anything. Can you check the status?
AI Suggested Reply
Thanks for reaching out! I’ve checked your order and it’s currently in transit. You can expect delivery within the next 1–2 business days.
Let me know if you’d like the tracking link.
Edit
Send
Complaint
Customer
Lorem ipsum dolor sit amet lorem ipsum dolor sit amet Lorem ipsum dolor sit amet lorem ipsum dolor sit amet
AI Suggested Reply
Thanks for reaching out! I’ve checked your order and it’s currently in transit. You can expect delivery within the next 1–2 business days.
Let me know if you’d like the tracking link.
Edit
Send
Scale when you're ready
Once your AI agent meets your standards, turn on full autonomy per question type, one by one. Start small, prove it works, and gradually build up toward an 80% resolution rate.
How can I find the right size shirt?
0-20% resolution
Automate your FAQ questions
My package is stuck for 10 days, what happened?
What product can my 2 year old cat use? She is a very picky eater!
20-40% resolution
Wismo and product advice
Can I get a refund, I’m unhappy with my product?
I want to pause my subscription for 2 months, can you do that?
The lamp is broken after just 2 weeks, how is this possible?
40-80% resolution
Taking full actions
0-20% resolution
Automate your FAQ questions
How can I find the right size shirt?
20-40% resolution
Wismo and product advice
My package is stuck for 10 days, what happened?
What product can my 30 year old cat use?
40-80% resolution
Taking full actions
Can I get a refund, I’m unhappy with my product?
I want to pause my subscription for 2 months, can you do that?
The lamp is broken after just 2 weeks, how is this possible?
See what's working, fix what isn't
Every conversation is recorded so you can spot where the AI performs well, where it needs guidance and improve it step by step without guesswork.
Swipe to right
Step 1
Where is my order?
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Step 2
Order status paid
Order status is shipped
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Step 3
Provide shipping time
Order status shipped - on time
Order status shipped - delayed
Step 4
Refund for delay
You're not left to figure it out alone
We handle every step with care so the switch feels effortless, even if it takes time. Your data stays safe, your workflows stay intact, and you always know what’s happening next.
Plan
Launch
Scale
Kick-off
Get access to the Engaige dashboard
We discuss your use-cases and make plan
Set up knowledge base, integrations and first policies together
Soft launch
Create integrations for your Shopify store and your CX platform
Launch Agent Assist on the desired inbox, channels and team
Add additional and more extensive policies
Going all in
At least a 60% resolution rate
Create extra integrations such as PIM
Go live with an autonomous agent
Today
Kick-off
Grant access to Engaige Dashboard
Discuss use-cases and understand what Engaige can automate
Set-up knowledge base and first policies together
Day 5
Soft launch
Created integrations for Shopify, CX Platform
Launch Agent Assist on the desired inbox/channel/team
Added additional and more extensive policies
Day 30
Going all in
At least 60% resolution rate
Created extra integrations such as OMS, PIM
Going live with autonomous agent
How Otrium resolves 65% of its 120,000 customer questions every year
“Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way that operates 24/7. This way we could automatically resolve 50% of tickets.”
Tessa van der Lof
Head of operations, Otrium
65%
Support tickets resolved without human interaction
60%
Faster response times
Everyday e-com challenges you can solve with Engaige
Engaige handles the questions and issues your team deals with every day using your rules, your systems, and your way of working.
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We got every integration and take every
action you need for your
store
Seamlessly connect with the tools you use and automate actions. From refunds to tracking updates, without leaving your workspace.
Add Customer To Discount
Add a customer to a Shopify discount
Cancel Order
Cancel an order in Shopify
Change delivery adress
Change the customers delivery adress
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Get Customer Orders
Get the orders for a customer in Shopify
Get Order
Get an order from Shopify
Cancel Order
Cancel an order in Shopify.
Want to see all integrations and actions we can take?
See integrations and actionsWe are where your customers are
From chat to email to social, we meet your customers in their world and deliver answers that feel human.
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SMS
Live chat
Email
Social chat
Social DM's and comments
Different e-com journeys, same challenges
Different brands, shared challenges. Discover how Engaige resolves your support tickets without human intervention.
Apparel and fashion
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Apparel and fashion
E-commerce
Sleep Welness
Sleep Welness
Sleep Welness
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Sleep Welness
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Sleep Welness
Sleep Welness
Show me how Engaige works
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