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Best Gorgias AI alternative for fast-scaling brands

Gorgias is great at automating FAQs and organising support. But when brands scale, they need an AI that can do what a human agent does and actually resolve questions. That’s what Engaige does.

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E-commerce brands
Guided onboarding
Strategic partnership

Strong brands that chose Engaige

Brands that switched from Gorgias to Engaige

Why e-commerce teams switched to Engaige

Teams choose Engaige because we're built for resolution, not just automation. Reaching a 60% automation rate is simple. Most tools (like Gorgias) can do that. But turning those automations into real resolutions takes expertise, guidance and the right foundation. That’s where Engaige stands apart.

Getting Started

How will you be set up for success?
Self-serve
0-20% automation rate
Very fast set-up, so you can quickly start with automating the first questions. Perfect if your priority is to start assisting your support agents and save some time.
Partnership mentality
0-20% resolution rate
We invest a little more upfront by co-building flows and policies with you. Within 2–4 weeks you’re live with an AI agent that can act like your best agent.

Control & trust

Why does the AI do what it does?
A black box
20-30% automation rate
Their macros and workflows give support teams solid guardrails to manage volume, but the insights on why the AI responds in a certain way are unclear.
Transparent control
20-40% resolution rate
Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.

Automation depth

What actions can the AI take?
Mostly agent assist
30-40% automation rate
Their AI helps draft responses and speed up agents. They are the best in the AI assist space. However, taking fully autonomous actions in external systems is not their strong suit.
Real action taking
40-60% resolution rate
We don't just reply, we resolve. Refunds, resends, subscription changes and address edits are all executed

Future

What can you expect?
Figure it out on your own
40-60 % automation rate
With Gorgias, you get a strong helpdesk that helps you organise support efficiently today. But when volumes rise, scaling often means complexity and it is totally up to you how you will navigate that.
Scalable partnership
60-80% resolution rate
Engaige helps you scale effortlessly, without you needing to hire more agents. Together, we turn your support team from a cost centre into a profit driver.

See how Gorgias and Engaige really compare

Gorgias gives you a solid helpdesk for handling today’s volume. But when tickets start to scale, so does your headcount. Its AI can draft replies but it just can’t drive performance or growth the way Engaige can.

Features
Agent assist
Drafting pre-written responses to customer questions.
Omnichannel support
Offering support across different channels, such as chat, email, social.
Product advice
Suggesting products based on customer questions.
Tone of voice
Using the exact same tone of voice as your human agents across all channels.
Deep integration
Taking the same actions as human agents in all the external systems within your Shopify ecosystem.
Self learning insights
See why the agent answers in a certain way, so you can improve its quality.
Policy builder
Describe every step the AI has to take, based on your workflows.
Features
Agent assist
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Omnichannel support
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Product advice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Tone of voice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Deep integration
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Self learning insights
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Policy builder
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.

Which solution fits your goals?

If you just want to automate simple questions, Gorgias will do the job. If you care about resolving real issues, improving CSAT and scaling without extra headcount: that’s where Engaige fits in.

You want to set up fast
Automate repetitive questions
Don't need deep (customer) insights
Match made in heaven
You want to scale without adding headcount
You need AI that deeply understands your business
You need a partner that grows with you
Match made in heaven

Migration horror stories? Not with Engaige.

We handle every step with care so the switch feels effortless, even if it takes time. Your data stays safe, your workflows stay intact, and you always know what’s happening next.

Plan
Launch
Scale
Kick-off
Get access to the Engaige dashboard
We discuss your use cases and make a plan
Set up knowledge base and first policies together
Soft launch
Create integrations for Shopify and Gorgias
Launch Agent Assist on the desired inbox, channel and team
Add additional and more extensive policies
Going all in
At least a 60% resolution rate
Create extra integrations such as OMS and PIM
Go live with an autonomous agent
Today
Kick-off
Grant access to Engaige Dashboard
Discuss use-cases and understand what Engaige can automate
Set-up knowledge base and first policies together
Day 5
Soft launch
Created integrations for Shopify, CX Platform
Launch Agent Assist on the desired inbox/channel/team
Added additional and more extensive policies
Day 30
Going all in
At least 60% resolution rate
Created extra integrations such as OMS, PIM
Going live with  autonomous agent

The team that will onboard you

These specialists will make sure you are all set up for achieving success.

Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder & Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder & Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder & Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder &Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Side profile of a young blond man in a white shirt outdoors with greenery and a lantern in the background.

Show me how Engaige works

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Join brands that truly want to scale