About us

Solving the toughest customer service challenges, one release at a time

The team behind Engaige has been involved in building exceptional (international) customer service experiences for over two decades. We know CX and built our customer service automation software around this expertise.

More than 20 years CX experience

The world’s only AI CS automation platform built on 20+ years of CX expertise.

Solution built on +1M support ticket insights

We’ve based our product roadmap on insights from over 1M support tickets.

Based on learnings from global CX teams

Our customer support experience is firmly grounded in running global support.

Based in Europe's sunniest city

Our team is based in Valencia, known as Europe's sunniest city, boasting breathtaking architecture and unparalleled beaches. Our office is located in the city center, within The Home of Growth, a collective of like-minded startups striving to make a positive impact on the world.

At Engaige, we strongly believe in the power of physical collaboration. This is why we prioritise an "office-first" culture. We are not a remote company and never will be. Not only because we think the best companies are built when being in the same room but also because it is much more fun.

High urgency

We firmly believe that the key to building a successful startup lies in the speed of execution and innovation. That is why we consistently encourage our team members to think about how we can accelerate.

Adopting a simplistic and pragmatic approach, making swift decisions, and consistently delivering functional solutions are crucial to achieving this goal.

No ego

At Engaige we prioritize the end result and the pursuit of truth over the desire to win arguments.

Ego has no place in our philosophy.

Our focus is on our achieving our goals together rather than personal ambitions or preferences.

Dream bigger

Dream bigger with Engaige. Our purpose extends beyond building a simple SaaS tool. We are on a mission to revolutionise the way customers engage with brands.

We wholeheartedly encourage our team to continuously think beyond the status quo, dare to dream bigger, and raise the bar of what is possible.

Customer first

We are not solely focused on building a product or service; our true aim is to create exceptional experiences that prioritise the needs and satisfaction of our customers.

We instill this customer-centric mindset within our team, urging them to constantly think from the customer's perspective. By empathising with their challenges, desires, and expectations, we can better shape our solutions to meet their needs.

Our team

Meet the team behind Engaige’s AI customer service automation platform.

Tijmen van den Elzen
CEO & Co-founder
Rory McElearney
CTO & Co-founder
Jeroen Bos
Head of Machine Learning
Hans Scheffer
Co-founder
Michael Heerkens
Co-founder
Kevin Dorresteijn
Account Executive
Aäron Scheirs
AI Onboarding Specialist
Veronica Polegre
Fullstack Developer
David Skehan
Software Engineer
Emilien Daulhiac
Data Scientist

We're hiring!

The Engaige team is growing. Fast. Help us help businesses improve their customer support and CX through AI automation. Check out our positions below.

Here’s what others have to say about Engaige

Don’t just take our word for it. Read up on the experiences of happy Engaige customers below.

"Engaige is our go-to partner to automate and continuously improve Customer Service for our clients. They allow us to be much more efficient than other BPOs while maintaining high CSAT and keeping our backlogs small. I would highly recommend working with Engaige."
"We have been able to handle our peak seasons without scaling up our support teams which has never happened before!"
"Looks like we're at a steady 50% - 60% deflection rate. This is so cool! 💪🏼 Seeing some great topics covered during the weekend. Even this first basic version helps a lot, the rate would substantially go up in v2."
"Through the implementation of Engaige customers are constantly impressed by our responsiveness, during the evenings and weekends."
"With Engaige's generative AI customer support platform, we were able to scale up our customer service quickly. We now offer support 24/7."
"By autonomously resolving our tickets, Engaige has enabled us to significantly reduce our time to resolution and improve our CSAT, which are our most important KPIs. Additionally, this has empowered our agents to concentrate on high-value tickets rather than repetitive ones."
"We are now able to offer automated support at the same CSAT as our human support which is unbelievable."
"Engaige's implementation team was great. Jeroen really helped us get started quickly and iterate when we got stuck or had feedback. We've learnt that this is absolutely essential."
"Agent Assist works great! In most cases I can use the response directly or only make slight edits."

Contact us

You can reach us via email, phone, or drop by our offices in Rotterdam or Valencia.

Email

Any questions about our AI customer service automation platform, just send an email to the address below.

Phone

Feel free to reach out to our CEO & co-founder, Tijmen van den Elzen, for any press-related questions.

Office

We’re headquartered in Rotterdam, the Netherlands, but also have an office in Valencia.

Get started with our customer service automation software