AI customer service assistance for FinTech
Customer service in the FinTech industry is quite complex. The stakes are high, and human reps are error-prone. Unless they use Agent Assist, which makes errors unlikely, and customer service safer and more efficient.
Used by the world's best e-commerce companies
High inquiry volumes can strain traditional CS teams
Traditional CS teams can suffer from high support ticket volumes as your FinTech business grows. They need assistance.
Financial products and services tend to be complex
The intricate financial concepts involved make offering accurate, timely assistance in FinTech quite the challenge.
FinTech support reps need high amounts of training
FinTech is complex, so support agents need lots of training. Engaige significantly reduces the amount of training needed.
FinTech customers expect personalised services
Getting detailed knowledge of your customer’s history, preferences and goals is time-consuming for human agents.
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