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Best Gorgias AI alternative for fast scaling brands

Gorgias is great at automating FAQs and organizing support. But when brands scale, they need an AI that can do exactly the same things as a human. Thats what we do.

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Ecommerce brands
Guided onboarding
Resolve up to 80% of tickets

Sounds great, but.. why did they choose Engaige instead of Gorgias?

Well.. most AI in customer service sounds impressive in a demo, but when you go live, the reality is different. We have learned that reaching 60% automation rate won’t work with out an out of the box solution without proper guidance.

Getting Started

How will you be set-up for succes?
Self serve
Very fast setup, and their helpdesk foundation is one of the best for e-commerce. Perfect if your priority is quickly start assisting you support agents and save time.
Partnership mentality
We invest a little more upfront by co-building flows and policies with you. Within 2–4 weeks you’re live with an AI agent that’s able to act like your best agent.

Control & trust

Why does the AI what it does?
Strong foundation
Their macros and workflows give support teams solid guardrails to manage volume and consistency, yet the insights why the AI respond in a certain way is unclear.
Transparant control
With Engaige, you’re never left guessing. Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.

Automation depth

What actions can it take?
Mostly agent assist
Strong at replies and triage. Their AI helps draft responses and speed up agents. They are the best in the AI assist space. However, taking fully autonomous actions is not their strong guard.
60+% resolution rate
We don't just reply, we resolve. Refunds, resends, subscription changes, address edits, all executed directly in Shopify, PIMs, and 3PLs. That’s why our customers see 60–80% automation.

Future

What can you expect?
Strong but linear
With Gorgias, you get a strong helpdesk that helps you organize support efficiently today. But when volumes rise, scaling often means hiring more agents, and their AI remains limited to drafting replies rather than driving growth.
Scalable partnership
Engaige scales with your peaks without adding FTEs. We help you move from cost center to profit center by connecting your customer data and driving upsell, cross-sell, and retention.

Want to compare 1 on 1?

With Gorgias, you get a strong helpdesk that helps you organize support efficiently today. But when volumes rise, scaling often means hiring more agents, and their AI remains limited to drafting replies rather than driving growth.

Features
Agent assist
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Omnichannel support
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Product advice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Tone of voice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Deep integration
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Self learning insights
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Policy builder
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.

What solution fit my needs?

If you are looking for a solution that is just about automating your FAQ questions.

You want a set and forget quick setup
Automate FAQ questions
You enjoy not knowing why things happen
Match made in heaven
Want to scale without adding headcount
Need AI that deeply understands your business
You need a partner that grows with you
Match made in heaven

But, is migrating not painfull?

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Today
Day 5
Day 30
Get Started
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Get Started
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Get Started
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The team that will onboard you

These specialist will make sure your will achieve succes

Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder &Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder &Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer

Don't take our word for it

I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bob Verlaat
Co Founder
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Yentel van Hemert
Woefmanager
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bob Verlaat
Co Founder
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bas Korendijk
Head of Customer Experience
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bob Verlaat
Co Founder
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Yentel van Hemert
Woefmanager
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bob Verlaat
Co Founder
Contact me for questions
I was blown away by how complete this UI Kit is. It has everything I need, from assets to components.
Bas Korendijk
Head of Customer Experience
Contact me for questions

Hit 80% automation, stay 100% in control

Meet your AI agent