Engaige provides comprehensive automation for complex customer service departments, going far beyond a simple "chatbot". We tackle all channels, including the most intricate one: Email.
Instant personalised suggestions and support to your human agents. With all necessary information at their fingertips, agents are up to twice as efficient with higher levels of accuracy.
Make your agents understand the process. Agent Assist transparently shows agents every step taken and the reasoning behind it.
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Speak with your customers in their language without hassle.
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Agent Assist uses advanced natural language processing algorithms to analyze customer tickets and automatically generate suggested responses for human agents.
Email Automation performs actions based on confirmation of human agents in certain scenarios, performing actions to expedite customer issue resolution
Email Automation performs actions based on confirmation of human agents in certain scenarios, performing actions to expedite customer issue resolution
Empower your agents with relevant information, exactly at the right moment