Insights

Empower your CX strategy with confident decision-making

Engaige automatically tags and analyses customer interactions providing you with actionable insights to improve your CX

Dashboards with percentages and graphs showing the insights of order status and invoices.

Insights Features

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Automate knowledge management

Meet Engaige, a fully AI-based solution trained on your company's data.

Order status, invoices, and returns all connected to our engaige icon and to our agents

Automated tagging & routing

Automatically tag your conversations and route them to the right agent.

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Get insight into your business

Identify trending tickets, see ticket volumes and instantly understand what is causing those tickets.

Customer's data dashboard

Intent detection

Identify what your customers are inquiring about and what causes low CSAT

Order status, invoices, and returns all connected.

Ensures consistent tagging

98% of traffic does not convert. Personally engage with every customer and increase your conversion rate.

No more disagreement between agents about which tag to use
No more lazy tagging resulting in “other” tags

Ensures consistent tagging

98% of traffic does not convert. Personally engage with every customer and increase your conversion rate.

No more disagreement between agents about which tag to use
No more lazy tagging resulting in “other” tags
Order status, invoices, and returns all connected.
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Get insight into the causes of tickets, instantly

Our AI powered analytics allow you to analyse thousands of tickets with the click of a button

Automate knowledge base management with generated articles

Automatically shows you the gaps in your help center, website content or policies and helps you create the required content.

A image showing text placeholders in pink showing the possibility of knowledge management
A image showing text placeholders in pink showing the possibility of knowledge management

Automate knowledge base management with generated articles

Automatically shows you the gaps in your help center, website content or policies and helps you create the required content.