Case studies

Automated CX with AI Agents | How Engaige is transforming the CX Market

AI-Agents from Engaige are revolutionizing the way customer service employees work. Flexmarkt showed their perspective on the changing environment.
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Achieving CX Excellence with Engaige: An AI Solution for Complex Customer Inquiries

Ziptone, a leading medium in the customer service sector, has provided its perspective on Engaige, the AI-driven automation software for customer contact.
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CX Automation with AI Agents l How Engaige helps HelloPrint grow

CEO & Co-founder Tijmen van den Elzen speaks with RTL News about the impact of their AI Customer Service Agent on HelloPrint's operation
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Interview with RTL Z: The impact of AI agents on customer service jobs

Tijmen van den Elzen shares his insights with RTL Z of the impact of AI on the job market and the customer service industry
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How HelloPrint Saves 60% in CX Costs with Engaige

Discover how the implementation of AI powered CX automation significantly improved HelloPrint's CX and bottom line.
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Enhancing Agent Efficiency with AI-Powered Agent Assist

Engaige's Agent Assist, an AI-powered tool, boosts customer service efficiency.It automates ticket routing for quicker resolutions and higher satisfaction. The system offers smart suggestions based...
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How AI-Powered Conversations Boost Your Commerce Game

AI-powered commerce conversations revolutionize e-commerce by delivering personalized experiences. Through real-time data analysis, AI offers tailored recommendations, enhancing customer satisfa...
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The 24/7 Advantage: Boosting Service Levels with Customer Service Automation

AI-powered automation by Engaige elevates customer service standards. It ensures consistent, 24/7 support, reducing workload on staff for more complex issues. Rapid response times prevent customer...
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Unlocking the Benefits of Data-Driven Insights for Optimized Processes and Customer Journeys

Data-driven insights are a game-changer for customer service. They enhance ticket routing, ensuring faster resolutions. Identifying trends in inquiries allows proactive issue resolution. Automate...
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Scaling Seamlessly During Peaks: AI Customer Service and Seasonal Demand

AI-driven customer service automation is the key to handling peak demand during busy seasons. Traditional teams struggle with limited staffing and high costs. AI solutions intelligently prioritize...
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The Challenges of Building an Effective AI-Driven Customer Service Solution

Building an effective AI-driven customer service solution involves optimizing processes, integrating systems, improving knowledge bases, and integrating human touch. These steps are essential for...
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Revolutionising Customer Experience through the Power of AI

The world is evolving and technology has become a major driver of change. In recent years, there has been a rise in the use of Artificial Intelligence (AI) in businesses, and one of its key ...
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