Obsessed with better customer service

Customers want answers. Teams want fewer tickets. And that's why we built Engaige. An AI agent that can resolve up to 70% of your most repetitive questions automatically. So your team can focus on what actually needs human judgment.

Get in touch Meet the team

Curious who’s building Engaige?

Let’s answer that the same way we help our customers.

Hey 👋 I just landed here. So… who are you guys?

Hi! I’m Tijmen, one of the co-founders of Engaige.

We build AI agents for customer service. We’ve worked on over 1 million support tickets and saw the same problem again and again: teams drowning in repetitive questions.

Okay… and who do you actually help?

Fast growing e-commerce brands in fashion, beauty and consumer electronics. If online is a big part of your business, we make sure your support scales with it.

Sander joined the chat

Let me jump in here 👋 My name is Sander, nice to meet you!

At the end of the day, we help you get more done with the same team. Our AI acts, thinks and speaks like your best support agent.

Sounds cool! But what makes you different from all the other AI support tools?

Fair question.

Most of those tools suggest replies.  Engaige can actually perform actions.

What do you mean by that?

If someone asks for a refund, Engaige doesn’t just draft the message.  It checks the order, applies your policy and processes it.

So it connects to our systems?

Exactly: Shopify, helpdesk, payments, shipping...  It uses real time data and follows your rules.

And we’re still in control, right?

Always.

You decide what it can and can’t do. The AI works within your guardrails.

Got it. And what kind of companies do you usually work with?

Fast growing e-commerce brands handling thousands of tickets a month. Typically in fashion, beauty, or consumer electronics, and usually running on Shopify.

Makes sense. Thanks for explaining!

Anytime! If you’re curious what this could look like for your team, you know where to find us.

Ticked solved

Building AI agents that actually resolve tickets

We saw how much time support teams were losing to repetitive tickets. So we built something better. Not a chatbot with scripts, but an AI agent that understands orders, policies and context. Here’s the story so far.

2023

In November 2023, we built our first AI agent. In December, it went live.

2023

We started by supporting human agents with real time suggestions inside their workflow. Not long after, we moved into full automation of repetitive support tasks.

2024

Together with brands like brands like HelloPrint and Otrium we built AI agents that handle routine questions, so their teams can focus on the conversations that actually need a human.

2024

From day one, it wasn't just about automation. Our focus has always been control, flexibility and tone of voice. AI that fit's your policies.

Today

Today, all our customers run AI agents in production. For some, the agent supports their team. For others, it speaks directly to customers. But in every case, it's part of how they scale sustainably.

Our team

We’re product builders, AI specialists and CX experts. Some of us come from e-commerce. Others from automation. And all of us believe customer service deserves more than copy/paste answers.