Keep subscribers happy without drowning in tickets
Managing a subscription should feel easy. When customers can’t pause, skip, or swap on their own, they cancel. With your AI Agent, changes happen instantly so your customers get flexibility while your team gets fewer tickets.
Customers stay when they feel in control
Most subscribers don’t want to quit. They just want to be able to adjust: hold off a month, change a product, or skip a delivery. Give them that flexibility and they’ll keep coming back.
How most AI tools handle subscriptions
How Engaige handles subscriptions
Subscriptions create more tickets than you think
Requests around skips, swaps, and cancellations can make up nearly half of your ticket volume. And each delay increases the risk of churn. This costs you support time and subscriber lifetime value.
Tessa van der Lof
Otrium
Fast responses keep customers subscribed
When support is slow, small requests turn into cancellations. With your AI Agent, customers get instant answers, your team avoids repetitive tickets, and subscribers stick around longer.
Tessa van der Lof
Otrium
How Engaige handles subscriptions
Our AI Agent follows the exact same steps your support team would. And it does it at scale.
Customer reaches out
They want to change or cancel their subscription and message support.
AI interprets intent
The AI Agent understands if they want to pause, skip, or cancel.
AI checks policies
Your rules are applied instantly, so customers get the right options every time.
Pause subscription
When appropriate, AI pauses the subscription to give customers flexibility.
Skip delivery
When eligible, customers can skip a shipment and keep their subscription going.
Cancel subscription
When cancellation is the only option, AI processes it and confirms it on the spot.
“Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way that operates 24/7. This way we could automatically resolve 50% of tickets.”
More ways Engaige makes support easier
From lost packages to product advice, your AI Agent handles the cases that slow your team down quickly, fairly, and in your brand voice.
Cut down on WISMO tickets with instant tracking updates and faster resolutions.
Resolve simple claims on the spot and pass the tricky ones to your team with context.
Guide shoppers to the right product instantly and watch conversions climb.
Approve simple refunds and returns instantly and enforce your policies every time.
Keep your subscribers subscribed