Fast refunds, happier customer
Customers don’t want to argue about refunds and returns, they just want it fixed, fast. Your AI Agent handles the process instantly, keeps customers happy, and gives your support team hours back every day.
Small refunds shouldn't turn into lost customers
Every refund and return request is a chance to build trust, or lose it. When responses drag, customers lose patience and margins disappear. Engaige turns refunds into moments of loyalty, not loss.
How most AI tools handle returns
How Engaige handles returns
Returns and refunds are slowing you down
Up to 40% of e-commerce orders end in returns. Each one drains your time, drives up ticket volume, and ties up your support team with repetitive checks and back-and-forth.
Tessa van der Lof
Otrium
Make refunds and returns real quick
With Engaige, your AI Agent can approve simple refunds and returns instantly, enforce your policies every time, and route tricky cases to your CX team with full context.
Tessa van der Lof
Otrium
How Engaige handles returns
Our AI Agent follows the exact same steps your support team would. And it does it at scale.
Customer requests a return
They reach out to initiate a refund or exchange.
AI interprets intent
The AI Agent identifies whether it’s a refund, replacement, or store credit request.
AI checks policies
The AI Agent applies your store’s refund and return rules instantly.
Offer replacement
When appropriate, AI suggests an exchange or store credit to preserve revenue.
Approve refund
Eligible claims are refunded automatically within seconds.
Flag edge cases
Complex or suspicious claims are sent to your team with full context for review.
“Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way that operates 24/7. This way we could automatically resolve 50% of tickets.”
More ways Engaige makes support easier
From lost packages to product advice, your AI Agent handles the cases that slow your team down quickly, fairly, and in your brand voice.
Cut down on WISMO tickets with instant tracking updates and faster resolutions.
Resolve simple claims on the spot and pass the tricky ones to your team with context.
Guide shoppers to the right product instantly and watch conversions climb.
Deliver quick, consistent replies across every channel and in any language.
Approve simple refunds and returns instantly and enforce your policies every time.
Make returns fast, fair and cost-efficient