Built for

Best Minimal alternative for real AI resolution

Minimal is great for early wins with AI, but it stops at simple replies. As your business grows, you need an AI agent that can take real actions and resolve issues end-to-end, just like a human. That’s what Engaige delivers.

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E-commerce brands

Guided onboarding

Strategic partnership

Strong brands that chose Engaige

Why e-commerce teams start with Engaige

Teams choose Engaige because we're built for resolution, not just automation. Reaching a 40% resolution rate is simple. Most tools (like Minimal) can do that. But getting to 80% requires expertise, guidance and the right foundation. That’s where Engaige stands out.

Self-serve

0-20% resolution rate

Quick to launch and easy to configure, ideal for teams who just want to get started fast. However, with minimal setup and no policy foundation, resolution depth stays limited.

Partnership mentality

0-20% resolution rate

We invest a little more upfront by co-building flows and policies with you. Within 2–4 weeks you’re live with an AI agent that’s able to act like your best agent.

A black box

20-30% resolution rate

You’ll see answers, not reasoning. The logic behind each reply is unclear, which leaves teams guessing instead of improving.

Transparent control

20-40% resolution rate

Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.

Assists agents

30-40% resolution rate

The AI drafts messages and speeds up agents. It’s strong at assistance but weaker on true autonomy. It rarely performs deeper actions in Shopify or other systems, so most tickets still require a human to step in.

Takes real actions

40-60% resolution rate

Engaige doesn't just reply, it resolves. Refunds, resends, subscription changes, address edits are all executed directly in Shopify, PIMs, and 3PLs.

Figure it out on your own

+40% resolution rate

You get a helpful ticketing boost today, but scaling means rising complexity. With no dedicated success partner you have to figure it out on your own.

Scalable partnership

60-80% resolution rate

Engaige helps you scale effortlessly, without you needing to hire more agents. Together, we turn your support team from a cost centre into a profit driver.

See how Minimal and Engaige really compare

With Minimal, you get a strong head start in automating ticket resolution. But as volumes grow, scaling often means hiring more agents. Minimal can handle the easy questions, but it rarely tackles the ones that actually move the needle.

Features

Agent assist

Omnichannel support

Product advice

Tone of voice

Deep integration

Self learning insights

Policy builder

Features

Agent assist

Omnichannel support

Product advice

Tone of voice

Deep integration

Self learning insights

Policy builder

Which solution fits your goals?

If you just want to resolve simple questions, Minimal will do the job. If you care about resolving real issues, improving CSAT and scaling without extra headcount that’s where Engaige fits in.

You want to set up fast

You want to resolve simple questions

You don't need deep insights

Match made in heaven

You want to scale without adding headcount

You need AI that deeply understands your business

You need a partner that grows with you

Match made in heaven

Migration horror stories? Not with Engaige.

We handle every step with care so the switch feels effortless, even if it takes time. Your data stays safe, your workflows stay intact, and you always know what’s happening next.

Plan

Launch

Scale

Kick-off

Get access to the Engaige dashboard

We discuss your use cases and make a plan

Set up knowledge base and first policies together

Soft launch

Create integrations for Shopify and your CX system

Launch Agent Assist on the desired inbox, channel and team

Add additional and more extensive policies

Going all in

At least a 60% resolution rate

Create extra integrations such as OMS and PIM

Go live with an autonomous agent

Today

Kick-off

Grant access to Engaige Dashboard

Discuss use-cases and understand what Engaige can automate

Set-up knowledge base and first policies together

Day 5

Soft launch

Created integrations for Shopify, CX Platform

Launch Agent Assist on the desired inbox/channel/team

Added additional and more extensive policies

Day 30

Going all in

At least 60% resolution rate

Created extra integrations such as OMS, PIM

Going live with autonomous agent

Onboarding went well. Everything was taken care of for us at the start, and we set up the AI agent together with Aäron. After six weeks, we are now at a 60% resolution rate.

Bas Korendijk

Head of Customer Experience