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Best Minimal AI alternative for fast scaling brands

Minimal is great at automating FAQs and organizing support. But when brands scale, they need an AI that can do exactly the same things as a human. Thats what we do.

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Ecommerce brands
Guided onboarding
Strategic partnership

Strong brands that chose us

Sounds great, but.. why did they choose Engaige instead of Minimal?

Well.. most AI in customer service sounds impressive in a demo, but when you go live, the reality is different. We have learned that reaching 60% automation rate won’t work with out an out of the box solution without proper guidance.

Getting Started

How will you be set-up for succes?
Self serve
0-20% automation rate
Very fast setup, so you can quickly start with automating the first questions. Perfect if your priority is quickly start assisting you support agents and save som time.
Partnership mentality
0-20% resolution rate
We invest a little more upfront by co-building flows and policies with you. Within 2–4 weeks you’re live with an AI agent that’s able to act like your best agent.

Control & trust

Why does the AI what it does?
A black box
20-30% automation rate
Their macros and workflows give support teams solid guardrails to manage volume, yet the insights why the AI respond in a certain way is unclear.
Transparant control
20-40% resolution rate
Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.

Automation depth

What actions can it take?
Mostly agent assist
30-40% automation rate
Their AI helps draft responses and speed up agents. They are the best in the AI assist space. However, taking fully autonomous actions in external systems is not their strong guard.
Real action taking
40-60% resolution rate
We don't just reply, we resolve. Refunds, resends, subscription changes, address edits, all executed directly in Shopify, PIMs, and 3PLs.

Future

What can you expect?
Figure it out on your own
40-60 % automation rate
With Gorgias, you get a strong helpdesk that helps you organize support efficiently today. But when volumes rise, scaling often means complexity and it is totally up to you how you will navigate that.
Scalable partnership
60-80% resolution rate
We scale effortlessly during peak moments, without hiring more people. Together, we turn your support team from a cost center into a profit driver.

Want to compare 1 on 1?

With Minimal, you get a strong helpdesk that helps you organize support efficiently today. But when volumes rise, scaling often means hiring more agents, and their AI remains limited to drafting replies rather than driving growth.

Features
Agent assist
Drafting pre written replies on customer questions.
Omnichannel support
Offering support throughout different channels, such as chat, email, social.
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Product advice
Suggesting products based on customer questions.
‍
Tone of voice
Using the exact same tone of voice as your human agents throughout all channels.
‍
Deep integration
Taking the same actions as human agents in all the external systems within your shopify ecosystem.
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Self learning insights
See why the agent answers in a certain way, so you can improve its quality.
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Policy builder
Describe every step the AI has to take, based on your workflows.
Features
Agent assist
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Omnichannel support
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Product advice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Tone of voice
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Deep integration
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Self learning insights
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.
Policy builder
Whether it’s an email, chat, or comment, every customer gets the same great experience. One place, every conversation.

What solution fit my needs?

If you are looking for a solution that is just about automating your FAQ questions, choose Minimal. If you want to skills — choose us.

You want a set and forget quick setup
Automate FAQ questions
You enjoy not knowing why things happen
Match made in heaven
Want to scale without adding headcount
Need AI that deeply understands your business
You need a partner that grows with you
Match made in heaven

But, is migrating not painfull?

Yes it could be. But we will make sure you won't notice a thing.

Today
Day 5
Day 30
Kick-off
Grant access to Engaige dashboard
We discuss your use-cases and make a plan
Set-up knowledge base and first policies together
Soft launch
Created integrations for Shopify and your CX Platform
Launch Agent Assist on the desired inbox, channel and team
Added additional and more extensive policies
Going all in
Atleast 60% resolution
Created extra integrations such as OMS and PIM
Going live with autonomous agent
Today
Kick-off
Grant access to Engaige Dashboard
Discuss use-cases and understand what Engaige can automate
Set-up knowledge base and first policies together
Day 5
Soft launch
Created integrations for Shopify, CX Platform
Launch Agent Assist on the desired inbox/channel/team
Added additional and more extensive policies
Day 30
Going all in
Atleast 60% resolution
Created extra integrations such as OMS, PIM
Going live with  autonomous agent

The team that will onboard you

These specialist will make sure you are all set-up for achieving succes.

Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder & Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer
Diederik Bakker
Full Stack Engineer
Jeroen Bos
Co-founder &Head of AI
Emilien Daulhiac
Data Scientist
Aäron Scheirs
Integration Specialist
Lucas Steunou
LLM Engineer
Peer D.
Entrepreneur & Senior Software Developer
Veronica Polegre
Product Engineer

I’m ready.
Let's do the demo.

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Join brands that truly want to scale