Built for

Best Zendesk AI alternative for Shopify stores

Engaige is built for resolution, not enterprise overhead. It connects directly to your Zendesk setup so you can handle the same tickets and workflows with a 5.2× higher resolution rate.

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E-commerce brands

Guided onboarding

Strategic partnership

Strong brands that chose Engaige

Why e-commerce teams switch to Engaige

Engaige is built for Shopify stores. While Zendesk AI struggles to reach 30% automation, Engaige helps teams hit 80% resolution. Because replying to tickets and resolving them are two very different things.

Enterprise setup

0-20% automation rate

Zendesk offers a proven ticketing foundation trusted by large teams. AI setup is minimal, great for stability, but limited in automation depth. Most processes stay manual unless you heavily customise.

Partnership mentality

0-20% resolution rate

We invest a little more upfront by co-building flows and policies with you. Within 2-4 weeks you’re live with an AI agent that’s able to act like your best agent.

Strong foundation

20-30% automation rate

Zendesk AI provides predictable, rule-based responses. Reliable, yet not always transparent. You see results, not reasoning. And fine-tuning requires custom scripts or third-party tools.

Transparent control

20-40% resolution rate

Every AI answer shows its reasoning and source, so you know exactly why something was said. You decide where automation stops and a human takes over.

Macro-level automation

30-40% automation rate

Automation revolves around macros and templated replies. While consistent, it doesn’t take real actions in Shopify or order systems. Human agents still close most tickets manually.

Real action-taking

40-60% resolution rate

Engaige doesn't just reply, it resolves. Refunds, resends, subscription changes, and address edits are all executed directly in Shopify, PIMs, and 3PLs.

Stable but static

40-60 % automation rate

Zendesk scales as your team grows, not your automation. It’s dependable long-term, but innovation moves slowly, with AI updates tied to global product cycles rather than your needs.

Scalable partnership

60-80% resolution rate

Engaige helps you scale effortlessly, without you needing to hire more agents. Together, we turn your support team from a cost centre into a profit driver.

See how Zendesk and Engaige really compare

With Zendesk, you get a solid helpdesk that keeps support organised. But as volumes grow, scaling often means hiring more agents. Their AI can draft replies, yet it rarely improves resolution or drives growth.

Features

Agent assist

Omnichannel support

Product advice

Tone of voice

Deep integration

Self learning insights

Policy builder

Features

Agent assist

Omnichannel support

Product advice

Tone of voice

Deep integration

Self learning insights

Policy builder

What solution fits your goals?

If you just want to automate simple customer questions, Zendesk will do the job. But if you care about resolving real issues with a Shopify-native solution that works along with you as a partner, choose Engaige.

You want a stable, standardised setup

You only need basic FAQ automation

You’re comfortable managing multiple dashboards and agents

Match made in heaven

You want to scale without adding headcount

You need AI that deeply understands your business

You need a partner that grows with you

Match made in heaven

Migration horror stories? Not with Engaige.

We handle every step with care so the switch feels effortless, even if it takes time. Your data stays safe, your workflows stay intact, and you always know what’s happening next.

Plan

Launch

Scale

Kick-off

Get access to the Engaige dashboard

We discuss your use cases and make a plan

Set up knowledge base and first policies together

Soft launch

Create integrations for Shopify and Zendesk

Launch Agent Assist on the desired inbox, channel and team

Add additional and more extensive policies

Going all in

At least a 60% resolution rate

Create extra integrations such as OMS and PIM

Go live with an autonomous agent

Today

Kick-off

Grant access to Engaige Dashboard

Discuss use-cases and understand what Engaige can automate

Set-up knowledge base and first policies together

Day 5

Soft launch

Created integrations for Shopify, CX Platform

Launch Agent Assist on the desired inbox/channel/team

Added additional and more extensive policies

Day 30

Going all in

At least 60% resolution rate

Created extra integrations such as OMS, PIM

Going live with autonomous agent

Onboarding went well. Everything was taken care of for us at the start, and we set up the AI agent together with Aäron. After six weeks, we are now at a 60% resolution rate.

Bas Korendijk

Head of Customer Experience