The fastest fix to your toughest support cases
Damaged items, missing orders, and quality complaints happen. What matters is how you respond. Your AI Agent resolves simple claims instantly and sends complex issues to your team with the context they need.
High-stakes issues make or break customer loyalty
When an order goes wrong, the clock starts ticking. Customers expect quick, clear answers and anything less breaks trust. Engaige’s AI Agent takes routine cases off your plate and makes sure sensitive complaints reach your team with the details they need to respond with empathy.
How most AI tools handle damaged goods
One moment...
How Engaige handles damaged goods
A mishandled complaint costs more than a refund
Every delayed or generic reply eats into loyalty and support costs. Instead of solving real issues, your best agents get stuck chasing tracking numbers. The result: frustrated customers, burned-out teams, and lost revenue.
Tessa van der Lof
Otrium
The right response turns problems into loyalty
With Engaige, your AI Agent can resolve missing items and damage claims the moment they come in and pass sensitive complaints to your team with full context. Customers get speed where it’s simple, and empathy where it counts.
Tessa van der Lof
Otrium
How Engaige handles post-order issues
Our AI Agent follows the exact same steps your support team would. And it does it at scale.
Customer reports issue
They’ve noticed something is wrong and they notify your support team.
AI categorises intent
The AI interprets the response and identifies the issue type.
AI checks order data
The AI Agent can pull real-time tracking data directly from the carrier.
Offer refund
If delivery failed, the AI Agent can issue a refund instantly.
Offer resend
When an item is lost or damaged, the AI Agent can arrange a resend.
Route complaint
If the issue is too complex, the AI Agent escalates to a human with full context.
“Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way that operates 24/7. This way we could automatically resolve 50% of tickets.”
More ways Engaige makes support easier
From lost packages to product advice, your AI Agent handles the cases that slow your team down quickly, fairly, and in your brand voice.
Cut down on WISMO tickets with instant tracking updates and faster resolutions.
Guide shoppers to the right product instantly and watch conversions climb.
Give subscribers the flexibility to skip, pause, or update their plan instantly.
Approve simple refunds and returns instantly and enforce your policies every time.
Stop losing customers over damaged orders