The fastest answer to your #1 support question
‘Where is my order?’ eats up most of your inbox. With Engaige, AI pulls real-time tracking data and resolves the ticket instantly before a human agent needs to touch it.
WISMO is not a question.
It’s a problem.
Customers don’t want to simply “check order status.” They want reassurance, speed, or a solution if something went wrong. Engaige replies in a way that matches intent and follows your specific business policies.
How most AI tools handle WISMO
How Engaige handles WISMO
When WISMO takes over, everyone loses
Every status check steals time from your CX team and patience from your customers. It inflates costs, delays issues, and turns smart agents into tracking-number machines.
Tessa van der Lof
Otrium
Let AI take the busywork off your team’s plate
Chasing down tracking updates doesn’t grow your business. Your AI Agent can resolve those tickets in seconds, leaving your team to focus on high-value cases.
Tessa van der Lof
Otrium
How Engaige handles WISMO
Our AI Agent follows the exact same steps your support team would. And it does it at scale.
Customer asks WISMO
They’re wondering where their order is and reach out to your support team.
AI interprets intent
The AI Agent understands if they need a status update, a refund or reassurance.
AI checks carrier data
The AI Agent can pull real-time tracking data directly from the carrier.
Offer refund
If delivery failed, the AI Agent can issue a refund instantly.
Offer resend
When an item is lost or damaged, the AI Agent can arrange a resend.
State delivery date
The AI Agent can provide the accurate delivery date based on live data.
“Engaige offered control, flexibility, and the ability to really incorporate AI in a more human way that operates 24/7. This way we could automatically resolve 50% of tickets.”
More ways Engaige makes support easier
From lost packages to product advice, your AI Agent handles the cases that slow your team down quickly, fairly, and in your brand voice.
Resolve simple claims on the spot and pass the tricky ones to your team with context.
Guide shoppers to the right product instantly and watch conversions climb.
Give subscribers the flexibility to skip, pause, or update their plan instantly.
Approve simple refunds and returns instantly and enforce your policies every time.
Automate your #1 ticket type and free up your team