Parcellab

parcelLab is a global post‑purchase experience platform that uses AI to transform delivery, tracking, and returns.

Type

Shipping and tracking

Website

Connect parcelLab for upgraded shipping & returns support through Engaige

Give customers proactive updates and self‑service tools, without support intervention.

Automatically surface real‑time tracking updates, delivery status, return progress, and exception alerts within support chats and portals via Engaige.

Let customers initiate returns, view branded tracking pages, reschedule deliveries, and self-report claims.

Reduce WISMO/WISMR tickets by proactive communications, personalized engagement campaigns, and consolidated analytics for your support team.

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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

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