Aftership
Aftership is a shipment tracking platform that improves customer experience through delivery updates.
Boost self-service rates by integrating with Aftership
Integrate Aftership with Engaige to let customers track shipments in real-time, manage delivery preferences, and handle issues like lost or delayed packages independently. Automating these processes lightens the agents’ workload and enhances customer satisfaction with instant self-service options.
- Use real-time data from Aftership to automatically keep customers updated on their shipment statuses, delays, and expected delivery times
- Let customers easily manage their delivery preferences, like changing addresses or rescheduling delivery times
- Get faster resolutions to incoming questions and improve customer satisfaction
Retrieve latest tracking events
Fetches the complete, real-time tracking history for a given order or tracking number directly from the provider. This is critical for accuracy, as it allows the AI to see the very latest scan events, ensuring the customer gets the most up-to-date location information available.
Retrieve shipment detals
Fetches comprehensive details about a specific shipment, including the carrier, tracking number, and current status. This provides the AI with the essential baseline information needed to identify the order and its general progress.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
.png)
.png)
