Firmhouse

Firmhouse is a European focused recurring commerce platform that helps Shopify merchants launch product subscriptions.
Type
Subscription

Connect Firmhouse for powerful subscription & returns support through Engaige

Empower customers to manage subscription lifecycles and returns without needing support agents

  • Automatically surface subscription details, plan status, next billing or shipment date, churn risk and return order updates within Engaige powered chats and customer portals.
  • Let customers self-serve by creating return orders, initiating partial returns, or canceling individual items via the Firmhouse Self-Service Center embedded through Engaige.
  • Reduce support workload by automating lifecycle events, return workflows, and customer notifications, freeing agents to focus on high value growth and retention conversations.
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    Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

    Increase in store conversion by 30% and resolve support up to 80%