IfReturns
iF returns is an omni-channel returns management platform that transforms refunds into exchanges and new sales, helping brands retain revenue while optimizing logistics.
Turn returns into revenue with AI-powered retention
Connect Engaige with iF returns to automate your post-purchase experience. Use AI to handle return requests instantly, prioritize exchanges over refunds, and provide real-time shipping documents without agent intervention.
Get shipping label
Fetches the specific shipping label for a given return. This allows the AI to provide the necessary shipping documents and instructions directly within the conversation, ensuring the customer can send their package back immediately.
Create a return
Initiates a new return process for a customer directly from the conversation. The AI can validate the customer's request against your policies and trigger the return workflow in iF returns, removing friction from the experience.
Retrieve return details
Fetches the complete details of a specific return, including current status, items being returned, and refund method. This allows the AI to give customers precise answers about their return progress without manual lookup.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
