Loop
Loop Returns is a comprehensive returns management platform for ecommerce brands, primarily on Shopify.
Connect Loop Returns for a powerful post‑purchase experience
Transform returns and exchanges into opportunities—seamlessly and profitably
Update destination
Updates the destination warehouse or facility for a return shipment. This ensures that returned items are routed to the correct location based on inventory needs or processing requirements.
Flag return
Marks a specific return for manual review. If the AI detects a complex issue or potential fraud during the conversation, it can flag the return in Loop, ensuring a human agent inspects it before processing.
Cancel return
Cancels an active return request. This is useful when a customer changes their mind or when a return was created in error, ensuring the logistics process is stopped immediately.
Initiate a return
Starts a new return or exchange process directly from the conversation. The AI can validate the customer's request against your policies and trigger the workflow in Loop, removing friction from the experience.
Retrieve return details
Fetches the complete details of a specific return, including current status, refunded items, and timeline. This allows the AI to give customers precise answers about their refund or exchange progress without manual lookup.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
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