ShopWeDo
ShopWeDo is a leading e-fulfillment platform that provides automated warehousing, picking, packing, and shipping services
Streamline your logistics support with AI-powered fulfillment data
Connect Engaige with ShopWeDo to bridge the gap between your customer service and your warehouse. Use AI to sync order cancellations, explain shipping delays with real-time stock data, and provide instant tracking updates to reduce support tickets.
- Prevent Shipping Errors: automatically stop warehouse shipments when an order is cancelled in the chat.
- Explain Delays: use real-time stock and provision data to tell customers exactly when their backordered items will ship.
- Instant Tracking: provide customers with immediate carrier details and tracking numbers without manual lookup.
Get fullfilment information
Fetches the specific tracking numbers, shipping providers, and status details for a given order, allowing you to provide instant delivery updates to customers.
Get list and stock provisions
Retrieve stock provisions to explain delays and predict exactly when backordered items will ship.
Cancel Order
Ensure an order cancellation is instantly synced to ShopWeDo, halting the shipment at the warehouse level to prevent unwanted dispatches.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
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