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Returnless
Returnless is a European first returns management platform that automates returns processing, reduces costs, and retains revenue, offering smart return forms.
Connect Returnless for streamlined, self‑serve returns via Engaige
Empower customers to manage returns, without raising a support ticket.
Approve or reject return
Processes the approval or rejection of a specific return request. The AI can evaluate the return against your policies (e.g., return window or condition) and instantly update the status, speeding up the resolution for the customer.
Update shipping instructions
Modifies the specific shipping instructions for a return. This action allows the AI to add critical details to the carrier's instructions, ensuring a smooth pickup process.
Update return adress
Updates the pick-up or return address for an existing return request. This ensures that the logistics carrier goes to the right location if the customer realizes they entered the wrong details.
Initiate a return
Starts a new return process for a customer directly in the chat. The AI can guide the user through the necessary steps, validate eligibility, and create the return in Returnless, removing friction from the experience.
Retrieve customers last return
Fetches a list of the customer's most recent return requests along with their status. This allows the AI to immediately identify which return the customer is asking about and provide real-time updates without agent intervention.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
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