Richpanel

Richpanel is an AI-powered customer service platform tailored for ecommerce brands, combining help desk and live chat.

Type

Customer service platforms

Website

https://www.richpanel.com/

Connect Richpanel for unified omnichannel support via Engaige

Eliminate friction by empowering customers to self-serve across all channels, without manual intervention.

Automatically surface order details, return/exchange workflows, subscription and loyalty data, and conversation history.

Let customers track, edit, cancel, or return orders; manage subscriptions; and find answers via a branded help center across chat, email, SMS, and social.

Reduce support tickets by up to 70%, cut helpdesk costs by 30%, and improve first-contact resolution using AI workflows like Sidekick auto-replies and social media moderation.

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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

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