Rever

Rever is an all-in-one returns management platform that automates the entire post-purchase journey, from instant refunds to sustainable logistics.

Type

Returns

Website

https://www.itsrever.com/

Transform your returns experience with AI-powered automation

Connect Engaige with Rever to bridge the gap between your support team and your returns portal. Use AI to initiate returns, generate instant shipping labels, and provide real-time status updates to reduce "Where is my refund?" tickets.

Self-Service Returns: empower customers to start returns directly in the chat without agent intervention.

Instant Labels: generate and send return shipping labels immediately, keeping the conversation fluid.

Status Visibility: provide instant visibility into return and refund status to reassure customers and reduce anxiety.

‍

Retrieve return shipping label

Fetches the specific shipping label for a given return. This allows the AI to provide the necessary shipping documents and instructions directly within the conversation, ensuring the customer can send their package back immediately.

Start return

Initiates a new return process for a customer's order directly from the chat. The AI can validate eligibility rules and trigger the return creation in Rever, reducing friction and manual data entry.

Get return status

Fetches the current status of a specific return. This allows the AI to instantly answer inquiries like "Has my return been received?" by telling the customer exactly where their package is in the process (e.g., pending, received, refunded).

View other integrations

Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

Book a demo

See all integrations