Helpscout

Help Scout is a customer-centric help desk and shared inbox platform that combines email, live chat and a knowledge base.

Type

Customer service platforms

Website

https://www.helpscout.com/

Connect Help Scout for personalized support through Engaige

Bring richer context to every conversation, without added complexity for your team.

Automatically surface customer profile data, conversation history, and loyalty/subscription info.

Let customers help themselves via Help Scout’s Beacon widget, suggest relevant docs, previous tickets, or live chat options.

Reduce repetitive support tasks through Engaige-assisted workflows: automatically tag tickets, route conversations, and fetch external data.

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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

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