Myparcel

MyParcel is the leading Dutch and Belgian shipping platform for e-commerce, offering automated label creation, branded tracking, multi-carrier support.

Type

Shipping and tracking

Website

https://www.myparcel.nl/

Connect MyParcel for efficient shipping and self-service via Engaige

Enable customers to track, return, and manage deliveries without agent involvement, while your support team remains focused on complex tasks.

Automatically surface live shipment data carrier, tracking number, delivery status, and return progress.

Let customers initiate return requests, schedule collection or drop-offs, obtain return labels or QR codes, and monitor parcel status.

Reduce WISMO (“Where is my order?”) and return-related inquiries by automating branded tracking pages, portal guidance and shipping analytics and notifications.

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Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.

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