Monta
Monta is a technology-driven fulfillment company that offers e-commerce businesses specialized warehousing, processing, and delivery services.
Automate your fulfillment support with real-time logistics data
Connect Engaige with Monta to give your customer support team direct access to warehouse operations. Use AI to facilitate returns, provide granular tracking updates, and manage delivery details without needing to switch between platforms.
- Self-Service Returns: let customers request and receive return shipping labels instantly in the chat.
- Prevent Delivery Failures: allow customers to correct their address details before the order is packed.
- Granular Tracking: go beyond simple status updates by showing customers exactly which step their order is at in the warehouse.
Mark order as fulfilled
Manually update an order status to 'fulfilled'. This action is useful for synchronizing statuses after manual interventions or triggering specific post-purchase workflows.
Retrieve latest order events
Fetch the complete history of warehouse events such as picking, packing, and carrier handover. This gives the AI the context needed to explain exactly where a package is in the logistics chain.
Get shipping label
Instantly generate and retrieve a return shipping label for a specific order to facilitate the entire return process and provide the customer with the correct shipping documents directly within the conversation.
Change delivery adress
Enable customers to update their shipping address for unfulfilled orders. This ensures packages are sent to the correct location and reduces the number of failed deliveries and returns.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
.png)
.png)
