Picquer
Picqer is an easy-to-use warehouse management system (WMS) designed specifically for e-commerce businesses to automate picking, packing, and shipping processes.
Optimize your warehouse support with real-time inventory insights
Connect Engaige with Picqer to give your support team direct visibility into your warehouse operations. Use AI to explain shipping delays with live stock data, check order progress on the floor, and manage returns without leaving the chat.
Cancel shipment
Cancels a shipment at the warehouse level before it leaves the building. This is critical for catching "too late" cancellations, ensuring that an order stopped in Shopify is also physically stopped from being packed or labelled in Picqer.
Get returns
Fetches the status of returned items directly from Picqer. This allows the AI to confirm when a return has been received and processed at the warehouse, answering "Has my return arrived?" questions instantly.
Check product stocks
Retrieves real-time stock levels and provisions to explain delays. If an order hasn't shipped, the AI can check if an item is out of stock and provide the customer with an accurate estimate of when new stock will arrive and when the order will ship.
Retrieve warehouse details
Fetches deep warehouse-level details for a specific order, including picklist status, backorders, and specific shipping providers. This allows the AI to tell a customer not just that an order is processing, but exactly what stage it is at inside the warehouse.
View other integrations
Engaige is designed to integrate with any of your CX systems. This means you simply plug our customer service automation software into the payment provider, CRM, e-commerce or logistics systems you already use.
.png)
.png)
